Our services

We believe in your success and we can help you achieve the best results for your business, regardless of your field or target market.

Contact Center Services

We want to improve the lives of our clients and their customers one call at a time. Every call, whether inbound or outbound; voice, email, or chat, sales, customer service, or technical support, is a direct reflection of any organization and has an impact on customer retention rates and corporate values.

That being said, your customer service representative is the most important way a customer interacts with your brand. It could be a phone call inquiring about their most recent bill, a question about the status of a shipment, or a question about product information.

We ensure that every interaction with your customer is professional and that they are treated with genuine respect; we also ensure that the information is accurate, leaving a positive impression on your brand.

Our Contact Center Services covers

Outbound Services


Telemarketing is a method of selling or promoting a product or service to potential customers over the phone. Our agents are trained in conversational skills to assist your company in increasing sales, promoting new products, and informing customers about current available services.

Lead Generation

Instead of waiting for the customer to contact your company, we contact them with a pre-planned strategy on what information to relay. This service is ideal if you want to target specific customers or if your product caters to almost every customer type. This service improves sales process efficiency, connects your company with the right leads, streamlines the sales process, and gets sales results faster.


This service is very important in determining the percentage of customer satisfaction with the process or products. This allows businesses to improve their operations by soliciting customer feedback, researching market trends, and improving offerings to meet the needs of their customers.

Debt Collection

Ensures customer debt payments, which is beneficial to businesses such as mortgage, insurance, and financial markets. When debt collection is properly outsourced, companies save money and time.


We persuade customers to purchase a product or service and convert them into sales. The goal is to generate as much revenue as possible by converting leads into purchasing customers via a phone sales pitch. This service aims to cut operational costs, increase sales conversion rates, and gain a competitive advantage.

Inbound Services

Customer Service

Builds good customer relationships by interacting with them and responding quickly to their complaints.

Helpdesk Service

Assisting, guiding, troubleshooting, and providing solutions to computer problems and IT-related products is part of the job. This not only provides technical answers but also evaluates the customers' problems

Technical Troubleshooting Service

This service provides product information and technical assistance over the phone that are accessible 24 hours a day.

Order Taking Service

Assists customers in placing orders directly over the phone. The agents will process the order and respond to the customers' product-related inquiries.

Business Process Outsourcing

To remain competitive, businesses must keep up with technological advancements. This can be costly. Outsourcing to an experienced provider who understands what works and what doesn't reduces the possibility of making a costly mistake. Our customized technology solutions are designed for organizations that want to improve their overall business performance. We offer skilled technical services for the development of solutions based on the most recent software offerings, as well as onsite staff training and deployment services to optimize business processes.

When you outsource, you gain access to skilled professionals' with specialized skills who have the necessary training and certification. We enable our clients to combine and maximize new capabilities from a variety of emerging technology.

Our BPO Services includes

Data Entry

In its most basic form, it involves copying and pasting data from the source system to the destination system via a data entry interface.

Data Capture & Conversion

The service enables the conversion of paper or printed documents to an electronic medium for data storage or manipulation. Conversion services can generate output in a variety of formats, including images and PDFs.

Content Moderation

Moderating is a practice of reviewing and monitoring user-uploaded content on online and in-app platforms to make sure it meets certain standards and guidelines and detecting contents that are abusive, obscene, illegal or irrelevant. The use of a human is necessary to determine "gray areas" and is a vital work to protect users from experiencing horrific content.

Document Management

Document Management Solution is intended to assist you in reducing resource waste and better organizing your documents. All of your paper documents can be converted into digital assets that can be accessed easily, securely, and efficiently. As a result, it has been transformed into searchable digital data.

Information Technology Outsourcing

Through the integration of new technologies, Industry 4.0, the fourth industrial revolution, is revolutionizing the way businesses distribute and manufacture their goods, services, and products. This includes incorporating cloud computing, artificial intelligence, machine learning, automation, blockchain, and big data analytics into their manufacturing processes. This new revolution is set to rock the IT industry, forcing tech firms to focus on providing services that will aid in Industry 4.0 solutions.

Back Office Services

Our service program is intended to improve processes while lowering overall costs. It is appropriate for businesses that want to hire employees in countries where they do not have a presence. Businesses will be able to quickly enter new markets without the need for an in-country presence. This will allow for international expansion without the high risk and cost that is typically associated with this type of business expansion.

Our solutions can assist you in dealing with the increasing economic pressures of globalization as well as significant accounting and financial regulatory pressures, which are stretching many businesses just to stay compliant.

The cost and effort required to develop, maintain, and manage an efficient, highly professional in-house finance and accounting staff, combined with the sheer volume of data, frequently results in backlogs that cause serious bookkeeping and reconciliation problems. Effective receivables and payables management necessitates constant attention to detail and extreme diligence.

Our Back Office Services


We simplify the payroll process, improve productivity, and administration, allowing your company to focus its energy and time on core competencies. We provide smooth payroll management services that can assist your company in better resource management and save you the hassles and time-consuming tasks of payroll processing. By outsourcing your payroll needs to us, you will no longer have to pay penalties for late payments or errors, which are unavoidable. We ensure that all payments are made on time and in full compliance.

Human Resource Management

One of the most significant benefits of outsourcing your company's HR functions is that it can save you money. We can manage personnel functions in your company, such as hiring, training, health benefit plan administration, and other administrative or operational tasks, through our Human Resource Management service. By providing sourced and pre-screened candidate lists, we can shorten the search and onboarding process. Allow us to assist you in finding the ideal candidate while we handle the time-consuming and tedious sourcing tasks.

Finance and Accounting

We offer cost-effective and efficient solutions that are right for your business, whether you want to outsource routine, everyday accounting tasks or more complex and involved processes.

Data Processing Services

Regardless of your industry or target market, we have the ability to assist you in achieving the best outcomes for your company.

Data Consulting

Big data can give businesses a real competitive edge in their everyday operations. Our big data consulting services are centered on providing our clients with the technologies, instruments, and approaches they require to sift through vast amounts of business- and market-related data. Our consultants will assist you in expanding into new markets, and streamlining procedures to increase productivity.

Data Analysis

Businesses of all sizes can reduce costs, identify broad market trends, and pioneer internal processes with the help of effective data analysis. Our team assists you in understanding which data streams you ought to monitor and follow and set up procedures and tools for data visualization to help you guide your business in the right direction.

Data Visualization

Having trouble visualizing how the market and consumer behavior are changing? We've got you covered. No matter how complicated the data, our team makes sure that it can all be visualized using tools so that shareholders can quickly understand it.

Who are we

Our Team

From highly skilled six sigma practitioner management team, down to the team of agents is made up of top-tier English-speaking, IT-capable experts, with more than 90% of them being college graduates.

To provide the best customer experience in the market, we carefully select only the most qualified candidates to be our agents.

All new employees are subjected to additional English proficiency and product-specific training.

Following training, our representatives are well-equipped to handle product information (features and benefits), tracking, and troubleshooting inquiries. They also bring expertise in a variety of fields, including customer service, retail, data management, healthcare information services, and communications.

Contact Us

For general inquiries, consultation, price quotation or questions regarding the solutions that we offer, fill out the form below or reach us by email.

NOTE: For applicants, visit our Facebook page or send your CV to recruitment@360contactbpo.com.