Your Privacy Matters to Us
At Support 360 Contact BPO, we prioritize the confidentiality and protection of your personal data. This Privacy Policy outlines how we collect, use, and protect your information, ensuring a transparent and secure experience for all.
Table of Contents
Information We Collect
- We believe in being upfront about the data we collect. Here’s a breakdown of the information we may collect from you during your interaction with us:
- Personal Information: Name, email, phone number, and company name.
- Usage Data: How you use our services, including device information, IP address, and browsing behavior.
- Transactional Data: Data related to services you use, billing information, and customer support requests.
- Third-Party Information: Data shared with us by trusted third parties for service delivery purposes.
Why We Collect Your Information
- We only collect data that’s necessary to enhance your experience and provide the services you’ve requested. Here’s how we use it:
To Provide Services: Ensuring we can deliver the services you’ve requested in a seamless, personalized manner.
Customer Support: Addressing inquiries, troubleshooting issues, and providing effective support. - Improvement of Services: Analyzing data to improve our offerings and tailor our communications to you.
- Legal Compliance: To meet any legal, regulatory, or contractual obligations.
Your Data Information is our Top Priority
We implement a range of security measures to protect your data from unauthorized access, disclosure, or misuse.
- Encryption: Data is encrypted using the latest industry standards.
- Secure Servers: We store your information on secure servers with restricted access.
- Access Control: Only authorized personnel have access to your data, and we maintain strict internal policies.
- Regular Audits: Continuous monitoring and regular security audits ensure compliance with industry best practices.
Do We Share Your Data?
We understand the importance of your privacy, so we will never sell your personal data. However, we may share it in specific circumstances:
- Service Providers: Third-party companies that help us deliver our services (e.g., payment processors, email service providers).
- Legal Requirements: If required by law or in response to legal processes such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred, but we’ll ensure its continued protection.
Your Control Over Your Data
- You have rights over your personal data, and we make it easy for you to exercise them.
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You can request updates or corrections to your information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
- Opt-Out: You can opt-out of marketing communications at any time.
How We Use Cookies and Similar Technologies
We use cookies to improve your experience on our website, track usage patterns, and offer personalized content.
What Are Cookies? Small text files placed on your device to remember your preferences and enhance site functionality.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly.
- Performance Cookies: Help us understand how you use the site so we can improve it.
- Advertising Cookies: Used to deliver personalized ads based on your interests.
We’re Transparent About Updates
This privacy policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through email or a prominent notice on our site.
Have Questions? Reach Out to Us!
If you have any questions about this Privacy Policy or how we handle your data, don’t hesitate to contact us. We’re here to help!
Email: info@support360bpo.com
Phone: +63 (046) 886-2673
Mailing Address: 3/F DCR Bldg., 7560 Emilio Aguinaldo Hwy, Imus City, Cavite Philippines 4103